Terms of Service
Last updated: September 7, 2026
Anfitrione is a product of BGA TRAINING SOLUTIONS LTDA, Brazilian company registration (CNPJ) 57.660.473/0001-32.
Welcome to Anfitrione. These Terms of Service ("Terms") govern the access and use of our automation platform for hosts and property managers. By creating an account or using our services, you agree to these Terms. Please read them carefully.
Anfitrione is not affiliated with, endorsed by, or sponsored by Airbnb, WhatsApp, or Meta. "Airbnb", "WhatsApp", and "Meta" are trademarks of their respective owners.
1. Definitions
"Platform": The software and services provided by Anfitrione.
"User": A natural or legal person who registers and uses the Platform.
"Guest": A third party who interacts with the User through the Platform's features.
"Property": Real estate registered by the User on the Platform.
"Bot": An automated response system based on artificial intelligence.
2. Description of Services
Anfitrione offers:
- Guest support automation via WhatsApp
- AI-powered automatic responses
- Knowledge base management for your properties
- QR Code generation for quick information access
- Conversation and metrics management dashboard
- Airbnb calendar integration
- Cleaning team management
Features that depend on third-party services (e.g., WhatsApp/Meta, Airbnb, AI providers, and payment processors) are subject to the availability, policies, and terms of those third parties.
3. Account Requirements
3.1 Eligibility
- Be at least 18 years old
- Be capable of entering into binding contracts
- Provide truthful and accurate information during registration
3.2 Account Responsibilities
- Maintain the confidentiality of your credentials
- Immediately notify us of any unauthorized use
- Be responsible for all activities on your account
- Keep contact information up to date
4. Acceptable Use
By using our Platform, you agree to:
- Use the services only for lawful and authorized purposes
- Not send spam, unsolicited messages, or illegal content
- Respect WhatsApp Business policies and other applicable Meta policies
- Not attempt to bypass technical limitations of the Platform
- Not use the Platform for harassment or discrimination
- Provide accurate information about your properties
- Obtain and maintain necessary authorizations/opt-ins for communications with guests and third parties
You are solely responsible for the content and sending of messages (including templates), as well as for ensuring that the processing of guest data and WhatsApp communication comply with applicable data protection laws and policies.
5. Prohibited Conduct
It is expressly prohibited to:
- Violate local, state, national, or international laws
- Collect guest data for unauthorized purposes
- Resell or sublicense access to the Platform
- Reverse engineer or modify the Platform
- Intentionally overload our systems
- Use external bots or automated scripts
- Transmit viruses, malware, or malicious code
- Impersonate another person or company
6. Payments and Subscriptions
6.1 Plans and Pricing
- Prices are available on the pricing page
- Monthly plans are billed every 30 days
- Annual plans are billed in advance
- All prices are in Brazilian Reais (BRL) and include taxes
6.2 Free Trial
We offer a 7-day free trial for new users. No credit card is required to start. After the trial period, you will need to choose a paid plan to continue using the Platform.
6.3 Cancellation
- You can cancel your subscription at any time
- Access continues until the end of the paid period
- There are no partial refunds for unused periods
- Annual plans can be canceled with a proportional refund within the first 30 days
6.4 Price Changes
We reserve the right to change prices with 30 days' advance notice. Price changes do not affect the already paid period.
7. Intellectual Property
7.1 Our Property
The Platform, including software, design, logos, and AI technology, are the exclusive property of Anfitrione and are protected by intellectual property laws.
7.2 Your Content
You retain ownership of the content you enter on the Platform (texts, images, property information). By using our services, you grant us a license to use that content to provide and improve the services.
7.3 Statistics and Aggregated Data
We may generate and use aggregated and anonymized statistics and information from the use of the Platform (for example, usage and performance metrics), including for commercial purposes, provided that such information does not allow the identification of individuals. For information about personal data, please see our Privacy Policy.
8. Disclaimers
The Platform is provided "as is" and "as available". We do not guarantee that:
- The service will be uninterrupted or error-free
- AI responses will always be accurate or appropriate
- Results will meet all your expectations
- WhatsApp integration will always be available
The User is responsible for reviewing and supervising automated interactions with their guests.
9. Limitation of Liability
Under no circumstances shall Anfitrione be liable for:
- Indirect, incidental, special, or consequential damages
- Loss of profits, revenue, data, or business opportunities
- Actions or omissions of third parties (guests, WhatsApp, etc.)
- AI-generated content that is inaccurate or inappropriate
To the maximum extent permitted by applicable law, our total liability is limited to the amount paid by the User in the last 12 months.
Nothing in these Terms excludes or limits liabilities that cannot be excluded by law (e.g., for willful misconduct, gross negligence, or rights guaranteed by consumer protection laws, where applicable).
10. Termination
10.1 By You
You can close your account at any time through your account settings or by contacting us.
10.2 By Us
We may suspend or close your account immediately if you violate these Terms, or with 30 days' notice for any other reason.
10.3 Effects of Termination
- Access to the Platform will be revoked
- Data may be deleted after 30 days (except for legal obligations)
- You may request data export before termination
11. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federative Republic of Brazil. Any dispute shall be resolved in the courts of São Paulo/SP, without prejudice to applicable jurisdiction rules in consumer relations, where applicable.
12. Changes to Terms
We may modify these Terms at any time. We will notify you of significant changes by email or notice on the Platform with at least 30 days' advance notice. Continued use after changes constitutes acceptance of the new Terms.
13. Contact
For questions about these Terms, please contact:
Anfitrione
Email: contato@anfitrione.com.br
Support: suporte@anfitrione.com.br
By creating an account or using our services, you confirm that you have read, understood, and agree to these Terms of Service and our Privacy Policy.